This policy covers the Homingo customer app, the Homingo Worker app used by service professionals and delivery riders, and the services behind them. By using either app you agree to it.
| Data | Why |
|---|---|
| Name, phone number, email | Your account, signing in by OTP, booking confirmations and invoices |
| Saved addresses and their map location | Sending a professional to the right door and checking we serve your area |
| Profile photo (optional) | Shown on your account; visible to support staff assisting you |
| Bookings, payments and refunds | Providing the service, billing, and resolving disputes |
| Reviews and support messages | Service quality and answering you |
| Data | Why |
|---|---|
| Name, phone, email, photo | Your worker account and profile |
| KYC documents (Aadhaar, PAN, licence, vehicle papers) | Identity and eligibility verification, as required for the work |
| Bank account details | Paying you |
| Live location while on duty, and a base location you set | Offering you jobs near where you are; see section 3 |
| Job history, earnings, training records | Running the work and computing your pay |
| Permission | Used for |
|---|---|
| Location | Customers: pinning the service address. Workers: matching you to nearby jobs while on duty |
| Microphone | In-app voice calls between customers and workers. Calls are live only — we do not record or store them. |
| Camera / photos | Profile photos, KYC documents, and job-completion proof photos |
| Notifications | Booking updates, job offers and incoming calls |
A customer's location is a pin on their saved address — we do not track customers as they move. A worker's live location is read only while the worker app is open and the worker is on duty, to offer nearby jobs and show customers that help is on the way; a live position older than a few minutes is discarded. The base location a worker sets themselves is kept until they change it.
All traffic between the apps and our servers is encrypted (HTTPS). Documents and photos live in private storage that is never publicly readable. We keep account and booking records while your account exists and as long as tax, accounting and dispute rules require afterwards; KYC records are kept as identity regulation requires.
You can ask us to show you the data we hold on you, correct it, or delete your account and its data. Write to support@itshomingo.com from the email or phone number on the account and we will act within 30 days, keeping only what the law obliges us to keep (for example invoices).
Homingo is for adults. We do not knowingly collect data from anyone under 18; if you believe a minor has created an account, contact us and we will remove it.
For any privacy question, complaint or request under Indian law
(including the DPDP Act):
Synquic Labs Pvt. Ltd.
support@itshomingo.com
When this policy changes, the date above changes with it, and material changes are announced in the apps. The current version always lives at this address.